REFUNDS/ RETURNS/ CANCELLATION

Due to the nature of our business dealing with freshly baked products, all orders placed online are non refundable as your order would have been processed

There is no exchange of baked goods once they have left our bakery

Cake/ pie flavour and texture is subjective, full refunds requested on flavour or texture after a cake has been accepted will not be honoured. You may qualify for a percentage of store credit if we deem the cake isn't at correct standard. Cakes/ pies must be returned in a timely manner (24 hours) Please understand that we cannot offer refunds for cakes/ pies that have been eaten. Store credits of any kind will not be issued to customers who do not contact us within 48 hours

All products once they leave our shop/ delivered are the responsibility of the customer to store them correctly, if you would like advice on how best to store our product just let us know

We are not responsible for our courier not being able to pick up from us due to unforeseen circumstances, if that happens your order will be shipped at the next available pick up

Once we have dispatched the order all responsibilities then lie with the courier which we take no responsibilities with any delivery issues but will always work to sort out any courier issues - by placing your order you are agreeing to our terms and conditions of sale

Any questions just drop us a message